In short
This policy explains how Pronoska ("Pronoska", "we", "us") uses and protects your personal data when you use pronoska.com. Pronoska decides how that data is used and is responsible for it.
The key points:
- We collect only what is needed for you to play, compete and redeem rewards, and to keep the service secure.
- We do not sell or rent your data, we do not show ads and we do not use advertising or analytics cookies.
- VIP Pass payments are processed by Polar. We never see or store your card details.
- You can ask us for a copy of your data or for your account to be deleted at any time.
Data you give us
Email address: we use it to identify your account, confirm your address, help you recover your password and send you the rewards you redeem.
Password: we never store it in a readable form. Nobody at Pronoska can see it.
Username: the one you choose to play with. It is public.
Google account: if you sign in with Google, we receive only your email address and an identifier for your Google account. We do not access your name, photo, contacts or any other Google data.
Your predictions and choices: the scores you predict, your multiplier match and the options you choose when redeeming a reward, such as platform or region.
Messages: whatever you write to us when you contact support.
Data generated when you use Pronoska
Game activity: your plays, points, positions and prizes in the rankings, your Chip and Coin balances with the history of their movements, your daily rewards, your redemptions and your invitations, including who invited you.
Language: we use your browser's language to write to you in it.
Country: we record the approximate country you connect from when you complete your sign-up.
Usage and device data: your IP address, your browser and device type, which features you use and when. We use it to make the service work, to protect it and to detect abuse.
VIP Pass and payments
VIP Pass payments are processed by Polar (polar.sh), which acts as the authorised reseller. The details you enter when paying, such as your card, name or billing address, are received and handled by Polar under its own privacy policy.
From Polar we receive only what is needed to activate your benefits: the status of your subscription and the start and expiry dates of your pass. To link the payment to your account, we tell Polar which Pronoska account it belongs to.
How we use your data
To provide the service: create and protect your account, sign you in, record and score your plays, build the rankings, credit your Chips and Coins, process your redemptions, deliver your rewards and activate your VIP Pass.
To write to you: we only send emails the service needs, such as the confirmation code, the password recovery link and the confirmation of your redemptions. We do not send marketing emails. If we ever want to, we will ask for your permission first.
To keep Pronoska secure and fair: we use automatic checks to prevent mass account creation and abuse of the service, and we detect behaviour such as multiple accounts or fake invitations. If you think an automatic check affected you by mistake, write to us and a person will review it.
To improve the service: we look at how Pronoska works in aggregate, without identifying you.
To meet our obligations: when a competent authority requires it.
Why we can use your data
We use your data because we need it to provide the service you accept in the Terms of Service, because we have a legitimate interest in keeping it secure, preventing fraud and improving it, and, where applicable, to meet our obligations.
If we ever need your consent for a particular use, we will ask for it explicitly and you will be able to withdraw it at any time.
What other players see
In the rankings, any player can see your username, your position, your points, your exact scores, the prize for your position and, if you have one, your VIP badge.
We never show other players your email address, country, IP address or balances. Your invitation code is part of your link, so whoever receives the link can see it.
To protect your privacy, we recommend choosing a username that does not reveal your identity.
Who we share your data with
We do not sell or rent your data. We share it only with companies that help us run the service, and each one receives only what it needs:
- Hosting, security and email delivery providers, which keep Pronoska running and help us protect it.
- Google: only if you sign in with your Google account.
- Polar: processes VIP Pass payments.
- Reward distributors: if it is needed to deliver a reward, we share only the minimum, such as your email address.
We may also share data when a competent authority requires it. If Pronoska were merged or acquired, your data would pass to the new owner, who must respect this policy, and we would tell you beforehand.
Where your data is stored
Pronoska is used all over the world, so your data may be stored and processed in countries other than yours. Wherever it is, we protect it with the same care and only work with providers that offer appropriate safeguards.
How long we keep your data
Account and game activity: for as long as your account exists. If you delete it, we immediately erase your account, plays, balances, movements, redemptions, invitations and VIP Pass data. Rankings that have already closed may show your username for a few more days, until they refresh.
Usage and device data: up to 12 months. After that, we delete it. If you delete your account earlier, it is no longer associated with you.
A fingerprint of your email: if you delete your account, we keep only an irreversible digest (hash) of your address, from which the email cannot be recovered, so the same address cannot earn an invitation twice.
Confirmation codes and recovery links: they expire after one hour and can only be used once.
Backups: deleted data may remain for a limited time in protected backups until they are replaced.
Polar keeps billing records for as long as it is required to.
Your rights
You can ask us to access, correct or delete your data, to give you a copy to take to another service, to stop using it or to limit how we use it.
To do so, write to support@pronoska.com from your account's email address and include your username. We may ask for additional information to confirm your identity. We will reply within 30 days at most.
If you are not satisfied with our reply, you can file a complaint with the data protection authority where you live.
Deleting your account
You can delete your account whenever you want from your account menu, under “Delete account”. Once you confirm, we delete it right away and email you to confirm it.
Deletion is permanent: you lose your Chips, your unredeemed Coins and your history, and your username no longer appears in the rankings.
If you have a VIP Pass, we cancel the subscription at Polar before deleting the account: you are not charged again, and the period already paid is not refunded.
Security
We protect your data with reasonable technical and organisational measures. Your connection to Pronoska is always encrypted, your password is never stored in a readable form, sign-in attempts are limited and access to our systems is restricted.
If you change your password, we close your other open sessions. If you reset it with the recovery link, we close all of them.
No system is completely secure. If an incident affects your data, we will let you know.
Minors
Pronoska is only for people who are 18 or older, or of the age of majority in their country if it is higher. We do not knowingly collect data from minors. If we find that an account belongs to a minor, we delete it.
Changes to this policy
We may update this policy. The date of the last update appears at the top of this page. If a change is significant, we will notify you by email or in the app before it takes effect.
This policy is available in several languages. If versions differ, the English version prevails.
Contact
If you have questions about this policy or your data, write to us at support@pronoska.com.